Effective doctor-patient communication:
The relationship established between doctor or health professional and patient is interpersonal, temporary, supportive and professional, with certain ethical, philosophical and sociological characteristics (Sánchez Arrastía & Contreras, 2014). In addition, this relationship includes aspects such as health prevention, promotion, care and rehabilitation, in compliance with informative, regulatory and affective communicative functions (Gonzáles, Ruiz & Alonso, 2012).
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communication skills:
In order for the communication established between doctor and patient to be of quality, it is necessary for the professional to develop a series of communication skills that must be put into operation at the moment of meeting with the client.
The use of these skills increases the precision in the diagnosis, allows correct adherence to treatment, generates support for the affected person and produces higher levels of satisfaction in both, which can reduce psychological risks such as burnout syndrome or exhaustion due to empathy.
dynamic interaction:
This is achieved through dynamic interaction, achievement planning and dynamism (Moore, Gómez, Kurtz & Vargas, 2010).
The communication skills of the health professional are those behaviors or techniques that the doctor uses during the clinical encounter with a patient, and range from narrative support (body posture, eye contact, teaching in routes of action or search for social support, practical facilitations, among others), information techniques, such as the use of examples and written information, and negotiation techniques, in which confidentiality, adequate space and active listening prevail.
the medical interview:
Here the time of the interview is fundamental, since it influences the style used by the professional during the medical interview and the way in which the client assumes his clinical condition, since less time during the consultation can increase the symptoms experienced and, Thus,more visits from patients.
This can also provide space for the person to ask questions, express concerns, and for the doctor to make a proper diagnosis.
The greater time spent with clients is related to lower levels of tension and anxiety experienced (Cófreces, Ofman & Stefani, 2014).
